TERMS AND CONDITIONS
1. INTRODUCTION
Welcome to MARAFAL TOURS.
These Terms and Conditions govern the use of our website and transportation services. By making a booking or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. DEFINITIONS
“Service” refers to the private transportation services and booking platform provided through our website.
“User” refers to any person accessing, browsing or making a booking through our website.
“Company”, “We”, “Us” or “Our” refers to MARAFAL TOURS.
“Partner” refers to carefully selected licensed transportation companies or professional drivers who may operate services on our behalf when required.
3. USE OF THE SERVICE
3.1
The service is available only to individuals aged 18 years or older. Minors may travel only under the supervision of a responsible adult.
3.2
The User must provide accurate and complete information when making a booking, including:
Pick-up location;
Drop-off location;
Date and time;
Number of passengers;
Flight number (when applicable);
Any special requirements.
The Company cannot be held responsible for delays or service failures resulting from incorrect or incomplete information.
3.3
All bookings are subject to availability and are only confirmed once payment has been successfully processed.
3.4
Bookings should preferably be made at least 24 hours before the scheduled pick-up time. This allows us to properly organise our drivers, prepare the journey and ensure the highest quality of service.
Although we may accept bookings made with less than 24 hours’ notice, availability cannot be guaranteed.
4. PAYMENTS
4.1
Payments must be made using one of the payment methods available on our website.
4.2
The quoted price includes the transportation service as described during the booking process. Additional requests made after the booking confirmation may incur extra charges.
4.3
Refunds are processed according to the cancellation policy described below.
5. CANCELLATIONS AND CHANGES
5.1
Bookings cancelled at least 48 hours before the scheduled pick-up time are eligible for a full refund.
5.2
Requests to change dates, times or destinations are subject to availability and may result in additional charges.
5.3
No-shows or cancellations made less than 48 hours before the scheduled service are generally non-refundable.
6. SERVICE OPERATION AND LIABILITY
6.1
MARAFAL TOURS is committed to providing a reliable and professional transportation service.
Most journeys are operated directly by official MARAFAL TOURS drivers. However, whenever operational requirements make it necessary, we may assign your booking to one of our trusted licensed transportation partners. All partners are carefully selected and are expected to maintain the same high standards of professionalism, safety and customer service associated with MARAFAL TOURS.
6.2
In exceptional circumstances beyond our reasonable control, including but not limited to extreme weather conditions, natural disasters, serious road closures, government restrictions or other events of force majeure, we will do everything possible to operate the booked service.
If the journey cannot be completed due to such circumstances, the User will be entitled to a full refund of the amount paid.
6.3
The Company shall not be liable for indirect losses, missed flights, missed connections, business losses or other consequential damages resulting from circumstances beyond our control.
6.4
Passengers are responsible for being present at the agreed pick-up location at the scheduled time. Failure to attend the pick-up may be considered a no-show.
7. COMPANY LICENCES
MARAFAL TOURS operates in accordance with Portuguese legislation and holds the following tourism licences:
RNAAT No. 715/2017
RNAVT No. 9917
All transportation services are performed in compliance with the applicable legal and safety requirements.
8. PRIVACY
By using our services, you agree to the collection and processing of your personal data in accordance with our Privacy Policy.
9. CHANGES TO THESE TERMS
We reserve the right to amend these Terms and Conditions at any time.
The latest version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the revised Terms.
10. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Portugal.
Any dispute arising from these Terms shall be submitted to the competent Portuguese courts.
IMPORTANT INFORMATION
Airport Pick-ups
For airport arrivals, the driver will monitor your flight whenever a valid flight number has been provided.
A complimentary waiting period of up to 60 minutes is included from the actual landing time of your flight.
After this period, additional waiting charges may apply depending on the selected vehicle.
Non-Airport Pick-ups
For hotels, accommodations, private addresses or any other agreed pick-up location, the complimentary waiting time is 15 minutes from the scheduled pick-up time.
Additional waiting charges may apply thereafter.
Last-Minute Bookings
Bookings should preferably be made at least 24 hours in advance.
While we will always try to accommodate last-minute requests, driver availability cannot be guaranteed.
If you require urgent transportation, please contact us before placing your booking.
Driver Arrival
Our drivers always aim to arrive on time.
If exceptional circumstances such as heavy traffic, accidents, road closures, parking restrictions or unexpected vehicle issues affect the driver’s arrival, the passenger will be informed as soon as possible and kept updated throughout the process.
Child Seats
Child seats and booster seats are available upon request and should be requested during the booking process to ensure availability.
Luggage
Passengers are responsible for booking a vehicle suitable for the number of passengers and the amount of luggage being transported. Excess luggage that exceeds the selected vehicle’s capacity may result in additional charges or require a larger vehicle, subject to availability.
Luggage Policy
Our vehicles are selected to provide a comfortable and spacious journey. However, luggage capacity is limited and varies depending on the vehicle category booked.
To ensure a safe and comfortable trip, each passenger is allowed to bring:
1 checked suitcase (maximum dimensions approximately 75 × 50 × 30 cm / 29.5 × 19.7 × 11.8 in, equivalent to a standard 20–23 kg suitcase); and
1 cabin bag (maximum dimensions approximately 55 × 40 × 20 cm / 21.7 × 15.7 × 7.9 in).
Small backpacks, handbags, laptop bags and other personal items are not considered cabin luggage and may be carried free of charge, provided they can be safely accommodated inside the vehicle.
If you intend to travel with oversized suitcases, sports equipment, golf bags, bicycles, surfboards, wheelchairs or any other bulky items, you must inform us at the time of booking. This allows us to assign the most suitable vehicle for your journey.
Failure to declare oversized or additional luggage may result in the assigned vehicle being unable to accommodate all passengers and luggage. In such cases, we reserve the right to provide a larger vehicle (subject to availability), which may incur additional charges, or to refuse the service if no suitable alternative is available.